RideStore - Retail Customer Service - Part Time
RideStore - Retail Customer Service - Part TimeJob LocationsUS-WA-LynnwoodOpening Date3 months ago(4/18/2023 11:
00 AM)Job ID2023-1568CategoryCustomer ExperienceBargaining UnitYesMax (Hourly)USD $27.
78/Hr.
Min (Hourly)USD $27.
78/Hr.
OverviewThe Sales and Distribution Specialist performs a wide variety of tasks while focusing on providing an excellent customer experience.
The ideal candidate should have a positive attitude, a passion for customer service, some retail experience, reliable attendance, and the ability to work a flexible schedule.
Essential DutiesResponsible for over-the-counter retail, telephone, online and mail order sales of electronic fare media, transit passes, tickets and permits.
Processes requests for refunds.
Maintains sales logs, files and inventory records.
Prepares daily cash sales reports and reconciles cash drawer.
Receives, tracks and processes for disposition lost and found articles; responds to customer inquiries regarding lost items.
Provides service to customers calling the ORCA regional call center including product sales, troubleshooting, and general information for Community Transit, Everett Transit, King County Metro, Kitsap Transit, Pierce Transit, Sound Transit, and Washington State Ferries.
Responsible for resolving customer disputes or errors at the time of contact.
Creates distribution routes.
Determines placement of materials within outlet.
Determines outlet allocation and monitors usage.
Responsible for distributing, in person or by mail, consumer information and marketing materials to distribution outlets (internal and external) as assigned by lead or supervisor.
Drives company vehicle on bus routes to verify the condition and accuracy of schedule posters, cleans and updates as necessary.
Stocks and warehouses consumer information, and marketing materials, ensuring proper storage and security.
Maintains and records weekly inventory of stock in order to ensure adequate supply for the corporation and distribution outlets.
Advises lead or supervisor of stock requirements.
Provides friendly, accurate, detailed and timely responses to telephone inquiries from the general public for route and schedule information, fares, bus stop locations, transfer points and service or other changes as a result of construction, weather conditions or community events for Community Transit, Everett Transit, Pierce Transit, King County Metro, and Sound Transit.
Provides information about Community Transit's operational policy, procedures and general transit practices.
Diffuses angry customer situations.
Assists in customer complaint follow-ups, lost and found inquiries, and preparing customer mailings.
Connects customers to the appropriate departments within the corporation in accordance with office policy and procedure.
Enters and retrieves data utilizing a personal computer to record and monitor customer comments and responses for customer complaints, telephone system reports, departmental monthly reports, and other reports as required.
Quickly and accurately documents customer information from the general public regarding complaints, service requests, commendations, surveys and general transit inquiries.
Assists Customers at events and transit locations as needed.
Assists Sales and Distribution Lead and Assistant Manager with clerical and administrative tasks.
Performs other duties of a similar nature or level.
RequirementsMinimum QualificationsTwo years of customer service experience.
Must have and maintain a valid Washington State driver's license and good driving record.
Willing and able to fill work shifts with very short notice, including weekdays, nights, weekends and holidays.
Available to work overtime if needed.
Stable work history.
Ability to maintain regular and reliable attendance.
Entry Requirements for:
Knowledge and Skills Qualification to enter this position requires knowledge of the following:
Customer relations/service principles and practices.
Qualification to enter this position requires skill in:
Providing effective, courteous and professional customer service under stressful conditions and for diverse groups of individuals.
Effective written, verbal, and interpersonal communication skills.
Attention to detail.
Time management skills.
General math and money handling.
Proficient Performance Requirements for Knowledge and Skills Qualification to fulfill the full range of this position's duties requires the following knowledge, which may be gained or further developed after entering the job:
Community Transit service areas, policies and procedures regarding transit fares, transfers, organization and pass/ticket/permit sales.
Inventory and record keeping techniques and principles.
Public transit.
Automatic Call Distribution System, basic call management.
Qualification to fulfill the full range of this position's duties requires the following skills, which may be gained or further developed after entering the job:
Operating a cash register, point of sales PC, calculator and other office machines.
Computer data entry and retrieval and database management techniques within a Windows environment (including Word and Excel).
Records maintenance and transaction recording.
Reading maps, schedules and small print materials.
Physical Requirements Reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, repetitive motions, carrying.
Operate, enter and exit company vehicle during frequent stops.
Work in all weather conditions Sedentary Work:
Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Recommended Skills Advertising Attention To Detail Call Centers Construction Customer Experience Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
00 AM)Job ID2023-1568CategoryCustomer ExperienceBargaining UnitYesMax (Hourly)USD $27.
78/Hr.
Min (Hourly)USD $27.
78/Hr.
OverviewThe Sales and Distribution Specialist performs a wide variety of tasks while focusing on providing an excellent customer experience.
The ideal candidate should have a positive attitude, a passion for customer service, some retail experience, reliable attendance, and the ability to work a flexible schedule.
Essential DutiesResponsible for over-the-counter retail, telephone, online and mail order sales of electronic fare media, transit passes, tickets and permits.
Processes requests for refunds.
Maintains sales logs, files and inventory records.
Prepares daily cash sales reports and reconciles cash drawer.
Receives, tracks and processes for disposition lost and found articles; responds to customer inquiries regarding lost items.
Provides service to customers calling the ORCA regional call center including product sales, troubleshooting, and general information for Community Transit, Everett Transit, King County Metro, Kitsap Transit, Pierce Transit, Sound Transit, and Washington State Ferries.
Responsible for resolving customer disputes or errors at the time of contact.
Creates distribution routes.
Determines placement of materials within outlet.
Determines outlet allocation and monitors usage.
Responsible for distributing, in person or by mail, consumer information and marketing materials to distribution outlets (internal and external) as assigned by lead or supervisor.
Drives company vehicle on bus routes to verify the condition and accuracy of schedule posters, cleans and updates as necessary.
Stocks and warehouses consumer information, and marketing materials, ensuring proper storage and security.
Maintains and records weekly inventory of stock in order to ensure adequate supply for the corporation and distribution outlets.
Advises lead or supervisor of stock requirements.
Provides friendly, accurate, detailed and timely responses to telephone inquiries from the general public for route and schedule information, fares, bus stop locations, transfer points and service or other changes as a result of construction, weather conditions or community events for Community Transit, Everett Transit, Pierce Transit, King County Metro, and Sound Transit.
Provides information about Community Transit's operational policy, procedures and general transit practices.
Diffuses angry customer situations.
Assists in customer complaint follow-ups, lost and found inquiries, and preparing customer mailings.
Connects customers to the appropriate departments within the corporation in accordance with office policy and procedure.
Enters and retrieves data utilizing a personal computer to record and monitor customer comments and responses for customer complaints, telephone system reports, departmental monthly reports, and other reports as required.
Quickly and accurately documents customer information from the general public regarding complaints, service requests, commendations, surveys and general transit inquiries.
Assists Customers at events and transit locations as needed.
Assists Sales and Distribution Lead and Assistant Manager with clerical and administrative tasks.
Performs other duties of a similar nature or level.
RequirementsMinimum QualificationsTwo years of customer service experience.
Must have and maintain a valid Washington State driver's license and good driving record.
Willing and able to fill work shifts with very short notice, including weekdays, nights, weekends and holidays.
Available to work overtime if needed.
Stable work history.
Ability to maintain regular and reliable attendance.
Entry Requirements for:
Knowledge and Skills Qualification to enter this position requires knowledge of the following:
Customer relations/service principles and practices.
Qualification to enter this position requires skill in:
Providing effective, courteous and professional customer service under stressful conditions and for diverse groups of individuals.
Effective written, verbal, and interpersonal communication skills.
Attention to detail.
Time management skills.
General math and money handling.
Proficient Performance Requirements for Knowledge and Skills Qualification to fulfill the full range of this position's duties requires the following knowledge, which may be gained or further developed after entering the job:
Community Transit service areas, policies and procedures regarding transit fares, transfers, organization and pass/ticket/permit sales.
Inventory and record keeping techniques and principles.
Public transit.
Automatic Call Distribution System, basic call management.
Qualification to fulfill the full range of this position's duties requires the following skills, which may be gained or further developed after entering the job:
Operating a cash register, point of sales PC, calculator and other office machines.
Computer data entry and retrieval and database management techniques within a Windows environment (including Word and Excel).
Records maintenance and transaction recording.
Reading maps, schedules and small print materials.
Physical Requirements Reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, repetitive motions, carrying.
Operate, enter and exit company vehicle during frequent stops.
Work in all weather conditions Sedentary Work:
Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Recommended Skills Advertising Attention To Detail Call Centers Construction Customer Experience Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
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