Customer Experience Representative (Lynnwood / Everett)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Facilitate interaction with customers in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding Comcast's commitment to the customer experience through our Credo, Voice of the Customer (VOC) surveys, and the Comcast Customer Guarantee.
Responsible for answering incoming calls regarding technical questions and problem resolution related to Comcast products as well as customer equipment. Handles billing overflow calls. Works to minimize and/or reduce truck rolls. Offers Comcast products and services to meet customer needs. Exercises sound judgment within the scope of their empowerment, and acts in the best interest of both the customer and company.
Compensation /
- Direct Hire Full Time position
- Hourly Base pay + overtime + opportunities to earn commission
- 12-Weeks of Paid Technical Training
- On the first day of work FREE Comcast cable, internet and discounted digital phone service
- After 90 days of employment you're eligible for medical, dental, vision, life insurances and able to participate in Comcast's 401(k) savings plan (the company matches 100% of employee's saving up to 4.5%)
- After 6 months, you are eligible for tuition reimbursement with an annual limit of $5,750 per year.
- High School Diploma or Equivalent
- Generally requires 0-2 years' related experience (customer service, retail, cashier, sales and/or technical support)
If you are interested, please forward your resume.

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